Booking and payment conditions

LOW SEASON 2013

RATES AND ADD ONS 2013
USA AND CANADA LOW SEASON
Valid January  1st thru Sept 7th a  2013

Low Season:Jan 8 to 14, May 1 to  June 15, November 24 to December 15

ADD ONS : are net per person and mandatory for all passengers. Includes: cruise´s fuel surcharge, Galapagos National Park fee, transit control card, tips for guides and crew, selected wines, spirits, cocktails, beers, coffees, tea, as well as bottled water, juices and soft drinks are complimentary in all bars and lounges (not included premium champagne, wine and spirit selection, whiskies, cognacs, brandies and beers of selected brands, and caviar).
NOT INCLUDED: Transfers from the Hotel to the Airport to take the flight to the Galapagos Islands. Roundtrip airfare from Guayaquil or Quito to the Galapagos Islands and ticketing fee. Government taxes are not included. Consumption from the frigobar located in the suites are payable by the guest and at the rate indicated on the menu. (Elite program include soft beverages from minibar). The Galapagos Islands and/or other tax fees (not determined by Canodros S.A.) and the Canodros S.A. rates are subject to change without prior notice. Children under 12 years of age pay 50% of the rate accompanied by an adult. For Holiday’s cruises children under 12 years of age pay 75% of the rate accompanied by an adult in the same cabin. One discount applies per cabin. Children under 7 years of age are not permitted on board.
NOTE: These rates are per person in double occupancy.  Single and Triple occupancy rates in Renaissance, Majestic, De Luxe, or Classic Suites are available upon passengers’ request. Cruises include: guided visits to the islands, all meals.  Consumption from the frigobar located in the suites are payable by the guest and at the rate indicated on the menu. (Elite program include soft beverages from minibar). The Galapagos Islands and/or other tax fees (not determined by Canodros S.A.) and the Canodros S.A. rates are subject to change without prior notice. Children under 12 years of age pay 50% of the rate accompanied by an adult. For Holiday’s cruises children under 12 years of age pay 75% of the rate accompanied by an adult in the same cabin. One discount applies per cabin. Children under 7 years of age are not permitted on board.

HIGH SEASON 2013

RATES AND ADD OND 2013
USA AND CANADA HIGH SEASON
Valid January 1st thru Sept 7th 2013

ADD ONS : are net per person and mandatory for all passengers. Includes: cruise´s fuel surcharge, Galapagos National Park fee, transit control card, tips for guides and crew, selected wines, spirits, cocktails, beers, coffees, tea, as well as bottled water, juices and soft drinks are complimentary in all bars and lounges (not included premium champagne, wine and spirit selection, whiskies, cognacs, brandies and beers of selected brands, and caviar).

NOT INCLUDED: Transfers from the Hotel to the Airport to take the flight to the Galapagos Islands. Roundtrip airfare from Guayaquil or Quito to the Galapagos Islands and ticketing fee. Government taxes are not included. Consumption from the frigobar located in the suites are payable by the guest and at the rate indicated on the menu. (Elite program include soft beverages from minibar). The Galapagos Islands and/or other tax fees (not determined by Canodros S.A.) and the Canodros S.A. rates are subject to change without prior notice. Children under 12 years of age pay 50% of the rate accompanied by an adult. For Holiday’s cruises children under 12 years of age pay 75% of the rate accompanied by an adult in the same cabin. One discount applies per cabin. Children under 7 years of age are not permitted on board.

NOTE: These rates are per person in double occupancy.  Single and Triple occupancy rates in Renaissance, Majestic, De Luxe, or Classic Suites are available upon passengers’ request. Cruises include: guided visits to the islands, all meals.  Consumption from the frigobar located in the suites are payable by the guest and at the rate indicated on the menu. (Elite program include soft beverages from minibar). The Galapagos Islands and/or other tax fees (not determined by Canodros S.A.) and the Canodros S.A. rates are subject to change without prior notice. Children under 12 years of age pay 50% of the rate accompanied by an adult. For Holiday’s cruises children under 12 years of age pay 75% of the rate accompanied by an adult in the same cabin. One discount applies per cabin. Children under 7 years of age are not permitted on board.

ELITE PROGRAM

ELITE PROGRAM

Applicable for Renaissance Balcony and Majestic Balcony suites categories, services included in the program are butler service (24 hour assistance), bottle of champagne in suite upon arrival, assistance for unpacking your luggage (upon request), luxurious bathrobes, linens and towels, room service (available all day up to 22h00),  soft beverages from the mini bar, afternoon canapés served at your suite, exotic amenities for the bathroom, fresh fruit and local handmade chocolates in suite, selections of a variety of pillows, environmentally friendly beach bag, cloth drying and shoe shine service through the cruise, personalized stationary at your suite, exclusive cruise documents and online check in process. Each suite will be equipped with a 32" flat TV, blue Ray disc player with a special selection of movies, new elegant linens and special towel selection, Bose Sound Dock Series II digital music system.

GENERAL INFORMATION 2013

TERMS AND CONDITIONS FOR RESERVATIONS AND PAYMENTS 2013
(Valid January 1^st thru Sept 7^th, 2013)

All reservations require a minimum deposit or US$200 per passenger according to the following table:

INDIVIDUAL AND FITS

Reservations made within 120 days or more prior to the cruise departure date:
Deposit within a maximum of 10 days after date of request.
Total payment maximum 60 days prior to the cruise departure date.
Reservations made between 119 and 90 days prior to the cruise departure date:
Deposit within a maximum of 10 days after date of request.
Total payment maximum 60 days prior to the cruise departure date.
Reservations made between 89 and 0 days prior to the cruise departure date:
Total payment should be made immediately.

Cancellations and penalties:
Cancellations made 90 days or more prior to the cruise departure date have no penalties.
Cancellations made between 89 and 60 days prior to the cruise departure date have a USD $200 per passenger service charge.
Cancellations made between 59 and 26 days prior to the cruise departure date, 50% of the total cruise rate will be forfeited.
Cancellations made between 25 and 0 days prior to the cruise departure date, 100% of the cruise rate will be forfeited.
Cancellations for medical reasons or due to death of  an immediate family member, received 59-26 days prior to the cruise departure date, will have  50 % of  reimbursement and will require the presentation of a medical certificate.
Cancellations for medical reasons or due to death of an immediate family member, received between 25-0 days prior to the cruise departure date, 100% of the total cruise rate will be forfeited.

FOR GROUPS (10 OR MORE PASSENGERS)

Reservations made within 120 days or more prior to the cruise departure date:
A deposit of 10% must be paid 15 days after date of request to confirm the reservation.
50% of cruise, 90 days prior to the cruise departure date.
Balance of the total payment should be made 60 days prior to the cruise departure date.
Reservations made between 119 and 90 days prior to the cruise departure date:
A deposit of 10% must be paid immediately to confirm the reservation.
Balance of the total payment should be made 60 days prior to the cruise departure date.
Reservations made between 89 and 60 days prior to the cruise departure date:
A deposit of 10% must be paid immediately to confirm the reservation.
Balance of the total payment should be made 60 days prior to the cruise departure date.
Reservations made between 59 and 0 days prior to the cruise departure date:
Total payment should be made immediately.

CANCELLATIONS AND PENALTIES:
Cancellations made 120 days or more prior to the cruise departure date have no penalties.
Cancellations made between 119 and 60 days prior to the cruise departure date have a USD $200 per passenger service charge.
Cancellations made between 59 and 26 days prior to the cruise departure date, 50% of the total cruise rate will be forfeited.
Cancellations made between 25 and 0 days prior to the cruise departure date, 100% of the total cruise rate will be forfeited.

NOTES FOR RESERVATIONS OF FITS AND GROUPS:
Canodros S.A. does not accept changes in the cruise reservation date or passenger’s names. In case the passenger(s) change the cruise reservation, we will consider it as a new reservation. In other words, we will cancel the first reservation and the passenger(s) will be subject to all the applicable penalties.
Cancellations for medical reasons or due to death of an immediate family member, received 59-26 days prior to the cruise departure date, will have 50 % of reimbursement and will require the presentation of a medical certificate.
Cancellations for medical reasons or due to death of an immediate family member received between 25-0 days prior to the cruise departure date, 100% of the total cruise rate will be forfeited.All reservations of individuals and fit's have status "RQ" (Request) until the reception of the required deposit when the reservation(s) will be changed to a "KK" (confirmed) status.
If the travel agent does not send the total payment to our office or our bank account on the date imposed by our office, Canodros S.A. is entitled to cancel the reservation, and will not be held responsible for the cancellation towards the passengers.