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FREQUENTLY ASKED QUESTION
What Airline
do I have to book for my cruise?
Is the cruise itinerary subject
to change?
What does my cruise rate include?
What is not included?
How to pay the Galapagos National
Park fee?
What are the conditions to make
cruise reservations?
What happens if I cancel my cruise?
How much should I tip?
How can I pay my expenses on board?
When is the best time of the year
to visit Galapagos?
How many visitors travel to Galapagos
annually?
When should I make my reservation?
Could my cruise be cancelled?
Are the transfers included in
the cruise rate?
Is the air ticket fare included?
How is the payment for the cruise?
Is there a special discount for
persons older than 60?
Do I need a passport or visa to
go to Galapagos?
When do I receive my travel documents?
What type of clothing should I
wear on board?
What can I pack for the excursions?
Are there any luggage restrictions?
Who will meet me at the airport
in Galapagos?
How do we get from the ship to
the shore?
How are the landings in the Islands?
What else I should know?
What time zone is used in Galapagos?
How long does the flight from
Quito or Guayaquil take to San Cristobal?
Does the cruise begin in Guayaquil?
Are children allowed to travel?
Are single and triple suites available?
What is the physical condition
required the cruise?
What is your passenger profile?
What type of weather can I expect?
Will I encounter rough seas or
bad weather?
Dress code
What is the distance (in miles)
between Quito or Guayaquil and the Galapagos Islands?
What are the departure dates?
What is the best season to take
the cruise?
What is the difference between
the suites?
Are the suites all exteriors?
Do the suites have windows or
portholes?
What is the bed dimension?
Are there special packages for
honeymoon?
What
Airline do I have to book for my cruise? All international
connections are from mainland Ecuador. Galapagos Explorer's
passengers are automatically confirmed on the flight to the
Galapagos islands, once their cruise has been confirmed. We
will take of your local flight reservation to Galapagos, please
consult your travel agent for additional information.
«top»
Is the cruise
itinerary subject to change? On occasions, the ship's
captain may find it necessary to vary the itinerary due to
Galapagos National Park regulations or for safety reasons.
Canodros S.A. reserves the right at its sole option and discretion
and that of the Captain of the vessel without liability for
damages or refund of any kind to deviate from the vessels
advertised or ordinary itinerary providing equally equivalent
substitutions.«top»
What does my cruise
rate include? All shore excursions and activities
throughout the voyage by Zodiacs and trials. Program of lectures
by noted naturalists and leadership provided by experienced
expedition staff. All meals, on board the ship. Pre-departure
informative material like the “Galapagos Explorer Guide”.
Ground transportation in the islands and baggage handling
between the island airports and the ship. «top»
What is not included?
Any airfare, whether on scheduled or chartered flights; government
departure tax; excess baggage charges and all items of a personal
nature such us laundry, consumption from the mini-bar located
in suites, telephone calls, bar and alcoholic and non alcoholic
beverages, wine, champagne, boutique purchases; and the customary
gratuity at the end of the voyage for the crew who have served
you on board (guidelines will be provided). «top»
How to pay the
Galapagos National Park fee? You will need to have
your passport in hand, and the payment for the Galapagos National
fee in cash. The Park authorities upon your arrival will receive
your payment and provide you with receipt certificate«top»
What are the conditions
to make cruise reservations? A nonrefundable deposit
of US $200.00 per person is required within five days of a
reservation request. Final payment is due 60 days prior to
departure. All rates are subject to change.«top»
What happens if
I cancel my cruise? Cancellations: Up to 60 days
prior to departure: total amount paid will be refunded in
full, except for the $200 per person service charge. 59-26
days prior to departure: 50% of the total cruise rate will
be forfeited. 25 days to the day of departure: the total tour
rate is forfeited. If cancellation is due to medical reasons
of the passenger between 59-30 days prior to the cruise departure date, will have 50% of reimbursement. If the cancellations for medical reasons is received between 29-0 days prior to the cruise departure date, 100% of the total cruise rate will be forfeited. Authentic medical documentation is required. «top»
How much should
I tip? A suggested $12.00 per passenger per night,
that will be distributed between the following departments
Lounge, Bar Service, Kitchen and Restaurant Service, and $6.00
per passengers per night for the Naturalist Guides.
«top»
How can I pay my
expenses on board? Incidental expenses on board
can be paid in US Dollars. American Express, Visa, Master
Card are accepted on board. «top»
When is the best
time of the year to visit Galapagos? Galapagos is
a sub-tropical destination. Most of the seabirds and reptiles
nest year round, so you can see courtship, mating, clicks
hatching and rearing at any time of the year.«top»
How many visitors
travel to Galapagos annually? Currently 80,000 to
100,000 people from all over the world visit the islands each
year. «top»
When should I make
my reservation? We recommend that you book your trip
at least 6 months prior to your intended date of departure
and 12 months prior to booking for holiday seasons.«top»
Could my cruise
be cancelled? Canodros may for some reason cancel
any sailing at any time before departure including the event
of a full ship charter. In such event, Canodros will offer
the best possible alternative. Canodros' only liability will
be to refund the passenger the amount it has received for
the cruise ticket.«top»
Are the transfers
included in the cruise rate? No, there are not included.
We can provide them but they have an extra charge. «top»
Is the air ticket
fare included? No, it is not included, but we can
issue the tickets. The airfare is subject to change; we will
provide you with the rate the moment you book. «top»
How is the payment
for the cruise? You can make a wire transfer to our
Bank.«top»
Is there a special
discount for persons older than 60? No, we do not
have any discounts.«top»
Do I need a passport
or visa to go to Galapagos? A passport is required.
Your travel agency can advise you of any visa requirements
when traveling to Ecuador. «top»
When do I receive
my travel documents? You will be met at the airport
upon your departure from Quito or Guayaquil and receive cruise
documents and final information. Our staff will be situated
next to the counter of local departures, 1h45 minutes before
the flight departs. «top»
What type of clothing
should I wear on board? Comfortable, casual clothing
is recommended aboard the ship. We prefer that Jeans, shorts,
T-shirts, or tennis shoes are not worn for dinner.«top»
What can I pack
for the excursions? For shore excursions comfortable
clothing is a must, preferably shorts, bathing suits, head
covering, sun screen, walking shoes, tennis shoes, windbreaker
type jacket, binoculars, camera and plenty of film.«top»
Are there any luggage
restrictions? The local that Airlines operates the
flight to San Cristobal and allows one piece of luggage per
person not exceeding 20 kilos (approximately 44 pounds). It
is recommended that your entire luggage needs to be securely
locked all the time. «top»
Who will meet me
at the airport in Galapagos? Upon arrival at Puerto
Baquerizo Moreno in the Airport of San Cristobal passengers
are met by our guides (look for the logo on the T-shirts)
and transported in our private bus to the vessel anchored
nearby. Once on board you will receive an orientation and
safety drill.«top»
How do we get from
the ship to the shore? The vessel anchors offshore
on two sites or islands per day. Passengers are ferried to
the landing point in zodiacs and small boats or dinghy (locally
called “Pangas”)«top»
How are the landings
in the Islands? The landings are either wet where
one must step into water anywhere from your ankles to your
knees and wade to shore or dry where one-steps from the panga
directly to the volcanic rock. Your guide and “panga” motorist
will assist you with a steady hand. «top»
What else I should
know? The terms and conditions of the Transportation
Contract, contained in the passenger cruise ticket govern
the transportation of passenger and baggage. The passengers
acceptance of the passenger ticket contract and acceptance
of passage on the vessel constitutes acceptance of the terms,
conditions and information contained in this brochure and
the passenger ticket contract. It is recommended that you
read the terms carefully.«top»
What time zone
is used in Galapagos? Ecuador is in the Eastern Time
Zone (GMT-5 in the mainland). Galapagos is one hour behind
mainland Ecuador. On board, we use the mainland time.«top»
How long does the
flight from Quito or Guayaquil take to San Cristobal?
The flight from Quito to Guayaquil takes thirty minutes, from
Guayaquil to San Cristobal takes an hour and thirty minutes«top»
Does
the cruise begin in Guayaquil? No. You have to take
the flight from Guayaquil to San Cristobal and your cruise
begins there. «top»
Are children allowed
to travel? Children under 7 years of age are not
allowed on board, an adult must accompany children under 18.
«top»
Are single and
triple suites available? The fare for exclusive (single)
occupancy and third person occupancy at Renaissance, Deluxe,
Premium or Classic Suites can be requested through Canodros
S.A. Reservations Department. Space is limited; single/third
person occupancy is based on capacity controls at the discretion
of the company.«top»
What is the physical condition required the
cruise? Elderly or disabled people may have problems
in the difficult trails. We especially recommend that passengers
be in reasonably good physical condition as some trails are
difficult to traverse. Canodros S.A. reserves the right to
refuse passengers to anyone who has failed to notify us of
any physical disability, or who in the opinion of the company,
constitutes a danger to themselves, other guests, members
of the crew, or the smooth operation of the vessel.«top»
What is your passenger
profile? Our passengers tend to be well educated,
well traveled and from a variety of age groups and nationalities.
They have a keen interest in learning about new aspects of
nature, ecology and are concerned about environmental issues.«top»
What type of weather
can I expect? Located on the equator, the Galapagos
Islands have a surprisingly cool, sub-tropical climate. The
larger islands with volcanic peaks have a variety of climatic
zones. The coastal areas are quite arid covered with plants
adapted to desert conditions. The highland areas receive moisture
almost all year round, which supports lush vegetation. Temperatures
are determined almost entirely by the ocean currents, which
are influenced by the trade winds. There are two seasons,
both of which have some precipitation. The Galapagos only
get an average of ten inches of rain per year, so it is never
considered “rainy”. During the months of December to May the
cooling currents subside, temperatures rise and the climate
is warm and sunny with occasional showers. In June, the trend
begins toward cooler temperatures and moderate breezes, which
continue through November. This period is also referred to
as the “garua” season, which means mist in Spanish.«top»
Will I encounter
rough seas or bad weather? Due to strong currents,
there will be moderate movement of the vessel while navigating.
Most passengers are not affected, however, if you are prone
to seasickness we urge you to bring some type of medication
to prevent motion sickness. «top»
Dress code. Semiformal
dress is requested during dinner. «top»
What is the distance
(in miles) between Quito or Guayaquil and the Galapagos Islands?
The distance from Guayaquil to San Cristobal is 572 miles.
«top»
What are the departure
dates? We operate on Wednesday and Saturday. Cruise
A operates from Wednesday to Saturday. Cruise B operates from
Saturday to Wednesday. Cruise C operates from Wednesday to
Wednesday and Cruise D from Saturday to Saturday. «top»
What is the best
season to take the cruise? The best season is from
December to April. «top»
What is the difference
between the suites? All of them are luxury suites;
the only difference is the dimension and the deck they are
located on. «top»
Are
the suites all exteriors?
Yes, all of them are outside suites. «top»
Do the suites have
windows or portholes? On the Magellan deck, the suites
have portholes; the other decks, suites have pictures windows.
«top»
What is the bed
dimension? The single and queen bed is 2,10 x 3,00
meters and the twin bed is 2,10 x 1,50 meters.«top»
Are there special
packages for honeymoon? No. However, we can offer
a bottle of wine or a basket of fruits.«top»
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